Damaged, Defective, or Misprinted Items
Any claims for misprinted, damaged, or defective items must be submitted to us within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Any claims for misprinted, damaged, or defective items must be submitted to us within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
If your item arrives damaged, please immediately email sales @ luckyhats.com with your order number, a brief description of the issue, and clear photos of the damaged garment. We will review it and gladly arrange a free replacement order for you.
Buyer’s Remorse & Size Exchanges
Because every piece of apparel on Lucky Hats is custom-manufactured upon your request, we do not accept returns or offer refunds for buyer’s remorse or accidental sizing selections. Please carefully review our size charts on each product layout page before finalizing your purchase.
Because every piece of apparel on Lucky Hats is custom-manufactured upon your request, we do not accept returns or offer refunds for buyer’s remorse or accidental sizing selections. Please carefully review our size charts on each product layout page before finalizing your purchase.
Wrong Shipping Address
If you provide an address that is considered insufficient or incorrect by the courier, the shipment will be returned directly to our fulfillment facility. You will be responsible for any additional reshipment costs once we have confirmed an updated, valid delivery address with you.
If you provide an address that is considered insufficient or incorrect by the courier, the shipment will be returned directly to our fulfillment facility. You will be responsible for any additional reshipment costs once we have confirmed an updated, valid delivery address with you.